Delivery Policy

DELIVERY

We deliver to the following countries: USA, Canada, Austrailia, New Zealand, and Europe.

Delivery chart b

The table above does not include processing time. See our processing times under “Processing your order” further down on this site.

DELIVERY COSTS

The delivery cost is listed on the specific item when you choose the delivery service.

Please note the delivery charge does not include any applicable importation charges, taxes and duties by customs in the country where the order is to be delivered. You are responsible for such taxes and duties.

PROCESSING YOUR ORDER

Our processing time is up to 6 days as we create personalized handmade leather goods on demand.

In the case of bulk orders, the processing time can exceed 6 days. If your processing time is over 6 days you will be contacted with an updated processing time shortly after you have placed your order.

If you use the UPS shipping service and contact us by mail, then we can rush your order if needed and if it is possible for us.

DELIVERY CONDITIONS

Please note that if you have chosen UPS as your delivery service you can track your order from https://www.ups.com/WebTracking/track?loc=en_us

While we do everything we can to ensure your order is delivered in a timely manner, we will not be liable for any loss or damage incurred by any person as a result of delay caused by our carrier that we have no control over or by any event which is out of our reasonable control or foresight including but not limited to any delay caused by an incorrect delivery address being provided to us.

Please note that international orders cannot be delivered to Post Office boxes.

PROBLEMS WITH YOUR ORDER?

We want you to have the best online shopping experience, so if you have any problems with your order, please us on info@craftive.dk.