REFUNDS AND EXCHANGES

REFUNDS AND EXCHANGES

If something isn’t right, or you change your mind, we are happy to accept a return subject to the Return and Exchange Policy below.

OUR RETURN AND EXCHANGE POLICY

GENERAL

  • Items can only be exchanged via post.
  • Shipping costs will not be refunded if there are other items listed on the original invoice that is not being returned.
  • The postage for returning the item to us is always paid by the customer if the item is being returned for exchange or refund. However if the refund or exchange is caused by Craftive Leather, then we will pay the postage.
  • Please contact us by e-mail (info@craftive.dk) within 14 days after receiving the item to keep your right to refund or exchange your item.

CHANGE OF MIND

If you change your mind about the products you have purchased from us, we will refund the purchase price or exchange those products in the country in which they were purchased subject to the following conditions:

  1. Item(s) must be returned within 14 days of purchase, together with proof of purchase.
  2. Item(s) must be unworn, unwashed, or otherwise unused.
  3. Engraved or personalized items cannot be returned or exchanged.
  4. Giftcards, sale, clearance and seconds items are not eligible for a refund or exchange.

If you request a refund, the purchase price (excluding delivery charges for online) will be refunded to you using the original payment method once we have received the returned item back and confirmed that it meets conditions 1-4 above. You are responsible for any costs associated with returning the item to us including any currency conversion and/or local or international taxes.

FAULTY

If an item is faulty, wrongly described, or different from the sample showed then we will meet our legal obligation which may include refunding the purchase price and delivery charges, or providing a replacement product provided the item is returned within a reasonable time with proof of purchase.

We encourage you always to contact us by e-mail if you have a faulty item.

RETURN INSTRUCTIONS FOR ONLINE PURCHASES

Items purchased online can be returned by post for a refund. We can also exchange items via post.

Please refer to the Return and Exchange Policy above to ensure your return meets the requirements.

HOW TO RETURN AN ONLINE ORDER VIA POST

  1. Print out the invoice from the item.
  2. Write down the reasons for the return on the backside of the invoice.
  3. Pack the item(s) for return. (Don’t forget to include the invoice.)
  4. Write our address on the front of the package. (Craftive Leather | Almind Østergade 3 | 6051 Almind |Denmark )
  5. Pay the postage and send the package.
  6. Processing. Once we receive the package and confirm that it meets our returns policy, we’ll process your refund and send you an email to let you know. The refund will appear in your bank account in about 3-5 days after you hear from us. If there are any issues or your return doesn’t meet our policy, we’ll contact you and send your parcel back to you.

Your personal information will be used according to our Privacy Policy to process your refund or return.